Accessibility

This guide has been designed to assist all our guests to ensure that you have a safe and fun packed day out. We want all our guests to make the most of their visit to the park and enjoy as many of our rides and attractions as possible. This guide will give you a full and realistic picture of our rides and attractions, detailing access, ride requirements and details of evacuations. Hopefully this, along with general ride advice on signage at the rides, will enable you to assess your own abilities and make an informed decision about which rides and attractions you are able to, or wish to use.

Parking

The Disabled car park is situated approximately 150m from the main gate. All ground level and tarmac laid.
Disabled parking is clearly marked and available to blue badge holders only, but please be aware that there are no concessions re parking charges.

Buying Tickets/Entering the Park

Those guests who are unable to get on and off a ride or attraction unassisted, or those who require close supervision, are allowed a discounted wristband for their Helper at £10 each, when the guest pays for a ride wristband.

A helper must be over 16 years of age and of sufficient fitness to be capable of assisting the guest with the disability. The helper would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit; eg, if the disabled person finds communication difficult, the helper would be expected to take responsibility for ensuring the disabled person is aware of relevant safety information displayed on our signage or communicated by P.A. systems.
For the safety of the guest and the Brean Theme Park staff, if the disabled guest requires lifting, this will be the responsibility of the Helper(s).
The Helper wristband entitles the wearer access to rides only when accompanying the person being cared for, and only for the day of issue.
The issuance of Helper wristbands is based upon documentary proof of disability, such as:

1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 24 months).
2. Personal Independence Payment letter (dated within the last 24 months).
3. A current and valid Blue Badge with photo.
4. Letter from GP or consultant (dated within the last 24 months) confirming the need for a full time carer. This does not need to be a letter of diagnosis.
PLEASE NOTE – All documentation must be accompanied with photo identification.
Our policy is designed to accommodate all disabilities, some of which are not easily identifiable and therefore to avoid any unintentional offence, ID is requested on all occasions.

Both the Helper and the guest with the disability must satisfy each ride’s height restrictions, and Brean Theme Park’s usual terms & conditions apply at all times.
Due to the nature of the rides, we cannot offer a Fast Track queueing system.

Park Guest Information

Any Pay Booth staff will be able to assist you - however there is also a Park Information desk situated at the top end of the Park. The Park Information desk will be able to advise on rides and restrictions, and anything further you might wish to know.

Toilets

Accessible toilets are available just outside of the Park gates adjoining the Pavilion Food Court. Please see the park map or ask a member of staff for directions.

Assistance/Guide Dogs

Assistance and Guide dogs are welcome on the Park. They will not be permitted to accompany guests onto rides. They must not be left unattended at any time.

First Aid

The First Aid room is located in at the Park Information desk at the top end of the park. There will be qualified First Aiders on duty at all times when the Park is in operation. Please notify any member of staff who will be pleased to assist you and call for first aid where required.

Ride Access

All our rides are accessed via steps, i.e. there are no flat approaches. Please note; having a disability does not automatically qualify guests to receive entry to the front of the queue, as, due to the nature of the rides, we do not operate a ‘Fast Track’ system.

Ride Safety

All ride terms and conditions must be adhered to at all times (i.e. height restrictions).
These are stated at the entrance of each ride. It is the responsibility of all guests to check these before deciding to ride.
Guests with heart, neck or back conditions, or expectant mothers are strongly reminded that some rides are unsuitable, and we strongly recommend that guests who have recently undergone surgery do not ride on certain rides.
Not all rides are suitable for all guests. Each ride has strict operating requirements that all riders must meet.
Our staff are trained in disability awareness and basic communication skills, however they are not trained in assisting or lifting or transferring disabled guests.
We suggest that all guests watch our rides in motion before deciding whether to ride.
Please note that all ride requirements have been put in place for the safety of our customers.
If you are denied access onto a ride and wish to dispute the fact please visit the Park Information desk where someone will be able to help you resolve the issue.

Food And Drink Outlets

If you require any help or assistance whilst wishing to order food or drink please ask a member of staff to assist you and they will be happy to help.

At Brean Theme Park we pride ourselves on providing a fun and safe day out for all our visitors. If you wish to make any comments on how we can improve our service and facilities please visit the Park Information desk or email us at info@breanthemepark.co.uk.